Phone Card Billing

Q) Who keeps the score and how are the minutes used recorded?

A) As calls are made, the number of usable minutes is automatically deducted from the card balance by the phone card provider. Connection fees and surcharges are converted into minutes and deducted in the same way as the call is made. This is normally recorded on the calling card company's computer system. Some cards (particularly the early calling cards) record the usage on the actual card itself.

Q) How do I know how much time, (or money) is left on my card?

A) Your balance is normally given each time you call the access number and enter your PIN.

Q) How do I know I am running out of minutes on a prepaid card?

A) On most cards you are notified how many minutes are remaining at the beginning of each call. In general you will be interrupted during your conversation when you are down to the last two or three minutes.

Q) Is there a charge if I get a busy signal?

A) In principle the value of your calling card should not reduce if you encounter a busy signal. There are basically two reasons you would get a busy signal:

- Your access number produces a busy signal. This means that there are too many callers using this phone card. Try again later. If the problem persists change to another phone card.

- The busy signal is generated at the destination you are calling. This is often beyond the control of your calling card company. Remember international destinations have different customs, time zones and peak load periods. The quality of the telephone exchange system at the destination can also be a factor. Try your call again later. If the problem persists change to another phone card.

Q) What do I do if my call gets disconnected?

A) The clock stops ticking on the disconnect. If your card has a surcharge you will pay it again on the re-connect. You can box with customer service about this if you really want to or if it becomes a persistent problem. Try again! If the problem persists change phone cards.

Q) Will I be charged if I make a call and no one answers?

A) As long as the call isn't answered you should not pay anything. If you dial an incorrect number, or the call is answered by an answering machine or voice mail, you will be charged the full connection fee (if there is one for the particular phone card you are using). You will also be charged for the minutes used.

Q) Will I get the same rate per minute rate on every call I make?

A) Yes! if it is a flat rate card with no surcharges.

No! if it has a connection/maintenance/surcharge fee - the true per minute rate will vary based on the call duration.

Q) Is the rate the same 24 hours a day?

A) The per minute charge part of the cost calculation is normally constant 24 hours a day.(Remember the surcharge, if there is one, effects the total rate).